Question 1

In addition to their employees,where else must organizations have variety in order to achieve diversity?

Accepted Answer

A)   in regulatory agencies' inspectors
B)   in their customers
C)   in their external environments
D)   in their shareholders/investors B

Question 2

Narrative 12-1
Unilever has operations in 150 countries. Recently, Unilever took 100 of these top managers on a jungle retreat to Costa Rica. To the dismay of Unilever's chair, no women were in the group. Upon investigation, he learned that only one woman had even been invited. As the retreat progressed, its participants commented on the richness of diversity in nature and how for anything to grow, there needs to be diversity. These comments caused Unilever's chair to establish an executive committee to examine practical ways to overcome barriers to women's promotion. They decided to avoid setting numerical targets because they encourage positive discrimination and instead examined recruitment and promotion practices.
-Refer to the Narrative 12-1.Which paradigm was Unilever managing diversity through by encouraging the promotion of more women to top management positions to better match the diversity of its stakeholders?

Accepted Answer

A)   equity and legitimacy
B)   access and fairness
C)   equity and fairness
D)   access and legitimacy D

Question 3

Which of the following paradigms has the primary benefit of generally bringing about equal treatment of employees and increasing demographic diversity?

Accepted Answer

A)   the discrimination and fairness paradigm
B)   the access and legitimacy paradigm
C)   the learning and effectiveness paradigm
D)   the personal and integration paradigm A

Question 4

Reasonable accommodations for workers with disabilities include assistive technology.

Accepted Answer

A) True 
 B)False

Question 5

Companies in several industries are now waking up to the needs of gays and lesbians.Not only are they valuable consumers,but they are also great employees and can help their employers to better understand the market.What do companies that hire gays and lesbians more than likely have?

Accepted Answer

A)   disparity programs
B)   continuous federal agency monitoring
C)   poor codes of ethics
D)   diversity programs

Question 6

What are the two basic types of diversity training programs?

Accepted Answer

A)   mentoring and role playing
B)   organizational plurality and individual autonomy
C)   role playing and computer simulation
D)   awareness training and skills-based training

Question 7

What is the term for the degree to which someone is organized,hardworking,responsible,persevering,thorough,and achievement oriented?

Accepted Answer

A)   conscientiousness
B)   agreeableness
C)   emotional stability
D)   locus of control

Question 8

In the nursing home industry,there is a growing pool of older workers who on their own may not be capable of performing physically demanding,labour-intensive work.By matching two younger workers with an older one,more job opportunities for older workers are created.Furthermore,this pairing could be a significant advantage in nursing homes where an older worker may have more sensitivity to aging problems.What is this type of mentoring called?

Accepted Answer

A)   awareness training
B)   coaching
C)   diversity pairing
D)   social integration

Question 9

When Suzanne Pogell wanted to learn to sail,she could find no one to teach her because men were the ones who sailed,and women were their crew.She finally did convince someone to teach her to sail,and after mastering sailing,she started an all-woman sailing school,called Womanship,as a sole proprietorship.By creating her own business,Pogell overcame a type of problem while creating a different version of the same problem.What type of problem was it?

Accepted Answer

A)   disability discrimination
B)   external locus of control
C)   age discrimination
D)   gender discrimination

Question 10

In 1993,Bentley College launched a comprehensive diversity initiative that included frequent diversity retreats for faculty,staff,and student leaders.Which basic type of diversity training did Bentley use?

Accepted Answer

A)   diversity audits
B)   awareness training
C)   skills-based diversity training
D)   diversity mentoring

Question 11

What is the term for a situation in organizations when there are a variety of demographic,cultural,and personal differences among the people who work there and the customers who do business there?

Accepted Answer

A)   cultural advantage
B)   affirmative differentiation
C)   diversity
D)   acculturation

Question 12

Malcolm will be working in the China division for his company.To prepare him for the different cultural experience,Malcolm is working with Ming,a Chinese Canadian immigrant,for the next several weeks.What is this an example of?

Accepted Answer

A)   diversity pairing
B)   diversity audits
C)   awareness training
D)   role playing

Question 13

McKinsey & Company,a global consultancy firm,draws its consultants from more than 40 countries.A benefit of its global hiring is that it raises cultural sensitivity."There's an obligation to see things from other points of view," says one McKinsey partner.In other words,in which way does global hiring benefit McKinsey & Company?

Accepted Answer

A)   It creates discrimination benchmarks.
B)   It improves the quality of problem solving.
C)   It eliminates glass ceilings.
D)   It requires the centralization of all marketing and human resource activities.

Question 14

The fastest-growing racial group in Canada is South Asian.

Accepted Answer

A) True 
 B)False

Question 15

In diversity pairing,people of different cultural backgrounds are paired for mentoring.

Accepted Answer

A) True 
 B)False

Question 16

Which program seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences in their workforces?

Accepted Answer

A)   self-monitoring
B)   federal agency
C)   ombudsperson
D)   diversity

Question 17

Whereas men's careers and job choices are often driven by the search for higher pay and advancement,women are more likely to choose jobs or careers that also give them the greater sense of accomplishment,more control over their work schedules,and easier movement in and out of the workplace.

Accepted Answer

A) True 
 B)False

Question 18

The first benefit of the learning and effectiveness diversity paradigm is that it values common ground.

Accepted Answer

A) True 
 B)False

Question 19

Which Big Five dimension allows people to respond well under stress?

Accepted Answer

A)   conscientiousness
B)   openness to experience
C)   agreeableness
D)   emotional stability

Question 20

Recently,the cable television networks have bombarded viewers with a variety of shows based on teams coming in to redecorate homes and gardens in a short time frame.These teams are typically made up of men and women of different ethnic backgrounds,ages,and physical capabilities.What is the term for the way they work so well with one another to accomplish the redecorating goal?

Accepted Answer

A)   discrimination heterogeneity
B)   social integration
C)   organizational plurality
D)   acculturation

Exam 12: Managing Individuals and a Diverse Workforce

In addition to their employees,where else must organizations have variety in order to achieve diversity?

Which of the following paradigms has the primary benefit of generally bringing about equal treatment of employees and increasing demographic diversity?

Reasonable accommodations for workers with disabilities include assistive technology.

Companies in several industries are now waking up to the needs of gays and lesbians.Not only are they valuable consumers,but they are also great employees and can help their employers to better understand the market.What do companies that hire gays and lesbians more than likely have?

What are the two basic types of diversity training programs?

What is the term for the degree to which someone is organized,hardworking,responsible,persevering,thorough,and achievement oriented?

In 1993,Bentley College launched a comprehensive diversity initiative that included frequent diversity retreats for faculty,staff,and student leaders.Which basic type of diversity training did Bentley use?

What is the term for a situation in organizations when there are a variety of demographic,cultural,and personal differences among the people who work there and the customers who do business there?

Malcolm will be working in the China division for his company.To prepare him for the different cultural experience,Malcolm is working with Ming,a Chinese Canadian immigrant,for the next several weeks.What is this an example of?

The fastest-growing racial group in Canada is South Asian.

In diversity pairing,people of different cultural backgrounds are paired for mentoring.

Which program seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences in their workforces?

Whereas men's careers and job choices are often driven by the search for higher pay and advancement,women are more likely to choose jobs or careers that also give them the greater sense of accomplishment,more control over their work schedules,and easier movement in and out of the workplace.

The first benefit of the learning and effectiveness diversity paradigm is that it values common ground.

Which Big Five dimension allows people to respond well under stress?