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Frequent-Flyer Programs Are an Example of Financial Incentives to Customers

Question 148

Multiple Choice

Frequent-flyer programs are an example of financial incentives to customers in exchange for their continuing support. After flying a certain number of miles, the frequent-flyer program participant earns a free flight. What are airlines that use frequent-flyer programs practising?


A) one-to-one marketing
B) transaction marketing
C) transformational marketing
D) relationship marketing

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