Multiple Choice
The management at Fairmont Hotels has authorized its hotel staff to provide, as quickly as possible, whatever amenity-such as a special magazine or a hypoallergenic pillow-their frequent stayers request. What is Fairmont management using to provide customer value?
A) relationship selling
B) deregulation
C) customer satisfaction
D) commissioning
Correct Answer:
Verified
Correct Answer:
Verified
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