Frieda, the Manager of a Retail Store, Believes That a Customer

Multiple Choice

Frieda, the manager of a retail store, believes that a customer, Jake, is in the selection making stage. Nina, the sales person, believes that Jake is at the stage where he requires help in using the product. Which of the following statements strengthens Frieda's argument?

A) Jake is unaware of his need for a product.
B) Jake had placed an order for the product earlier and was in the store to pick it up.
C) Jake is comparing the product features offered by two brands.
D) Jake had purchased the product and is looking for a manual.