Question 1

In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?

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Question 2

What is the importance of valuing citizenship and public service above entrepreneurship?

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Question 3

How can one manage organizational behavior in a manner that respects the rights of the individual,adheres to democratic principles,and engenders trust,commitment,and involvement?

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Question 4

As our nation becomes more ________ and we increasingly interact with other nations around the globe,it is imperative that public administrators become culturally competent so as to better understand and serve the changing needs of communities and citizens.

Accepted Answer

A)  Diverse 
B)  Undemocratic 
C)  Democratic 
D)  Authoritative

Question 5

Which of the following is NOT a main tenet of the new public service?

Accepted Answer

A)  Serve rather than steer 
B)  Think local, act global 
C)  Think strategically, act democratically 
D)  Serve citizens, not customers

Question 6

Economic efficiencies may be created by privatizing and contracting out functions.

Accepted Answer

A) True 
 B)False

Question 7

The type of unethical behavior that involves deception,threats,fear,secrecy,and dishonesty are known as:

Accepted Answer

A)  Coercion 
B)  Situational manipulation 
C)  Psychological manipulation 
D)  All of the above

Question 8

The new public service suggests that systems are likely to fail in the long term if insufficient attention is paid to the values and interests of individual members of an organization.

Accepted Answer

A) True 
 B)False

Question 9

What are some challenges that are faced by public servants in being accountable to the general public?

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Question 10

According to the tenet "the public interest is the aim,not the by-product",the goal is the creation of shared ________ and shared responsibilities.

Accepted Answer

A)  Ideologies 
B)  Wisdom 
C)  Policies 
D)  Interests

Question 11

Policies and programs meeting public needs can be achieved most effectively and responsibly through ________ and ________.

Accepted Answer

A)  Power; jurisdiction 
B)  Collective efforts; collaborative processes 
C)  Empowerment; collective input 
D)  Decision making; authority

Question 12

If productivity is the key that propels an organization into profitability,why is it that in the new public service,we should value people and not just productivity?

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Exam 14: Managing Behavior in the Public Interest