Question 1

________ benefits are advantages your audience directly receives from complying with your request.

Accepted Answer

A)  External 
B)  Peripheral 
C)  Superficial 
D)  Secondary 
E)  Internal

Question 2

According to the Inc.website,what percentage of business professionals use texting for business?

Accepted Answer

A)  37 
B)  47 
C)  57 
D)  67 
E)  77

Question 3

In today's digital age,handwritten thank-you notes ________.

Accepted Answer

A)  are inappropriate 
B)  signal a resistance to new forms of technology and social media 
C)  convey a more meaningful expression of gratitude 
D)  mean less to the recipient than a post on Facebook 
E)  are more common than ever

Question 4

If your audience will not understand your request without knowing the context,what type of organization should be used?

Accepted Answer

A)  Implicit 
B)  Persuasive 
C)  Indirect 
D)  Good news 
E)  Direct

Question 5

_______ build goodwill by recognizing someone else's achievements or important events.

Accepted Answer

A)  Thank-you messages 
B)  Congratulatory messages 
C)  Condolences 
D)  "For-your-information" messages 
E)  Confirmation messages

Question 6

What is the advantage of writing with a "you" perspective?

Accepted Answer

A)  A "you" perspective ensures that the writer includes all important detail 
B)  A "you" perspective is shorter, and therefore easier to produce 
C)  A "you" perspective quickly identifies what the writer wants 
D)  A "you" perspective allows the writer to organize the message based on his or her own thought process 
E)  A "you" perspective motivates your audience to respond positively

Question 7

Building positive working relationships through goodwill is critical to your career success.

Accepted Answer

A) True 
 B)False

Question 8

What can be done to assure the writer that information has been received or understood?

Accepted Answer

A)  Send a message with a preliminary plan of action 
B)  Send a confirmation message 
C)  Send an indirect message indicating thoughts 
D)  Send a confrontational message 
E)  Acknowledge receipt of the message using email

Question 9

If your message includes a question which is likely to confuse your audience,use the direct organizational approach.

Accepted Answer

A) True 
 B)False

Question 10

The direct approach is more likely to ________ when compared to the indirect approach.

Accepted Answer

A)  be difficult to understand 
B)  include a request at the end of the message 
C)  be the better choice for most requests 
D)  take more time to get to the point 
E)  get to the point slowly

Question 11

What is the point of sending "for-your-information" messages,if they are not related to business information?

Accepted Answer

The answer of What is the point of sending "for-your-information"...

Question 12

Which of the following is considered to be a routine message?

Accepted Answer

A)  Replying to a client that you will not have their project completed on time 
B)  Requesting an employee to minimize the use of cellphone in office hours 
C)  Instructing employees on filling out a new form 
D)  Announcing that next Saturday will be a working day 
E)  Requesting the team to not apply for any leaves for a month

Question 13

Why is goodwill important in business?

Accepted Answer

The answer of Why is goodwill important in business?...

Question 14

When sharing information you think the audience will appreciate,a "for-your-information" message is appropriate.

Accepted Answer

A) True 
 B)False

Question 15

When responding to an email with a question,it is best to respond with "yes" or "no" answers.

Accepted Answer

A) True 
 B)False

Question 16

A members-only website that allows users to interact and connect with each other is an example of a(n)_____.

Accepted Answer

A)  online message board 
B)  blog 
C)  social networking site 
D)  crowdsourcing site 
E)  media sharing site

Question 17

How is the use of instant messaging (IM)at work different from the use of instant messaging in one's personal life? Provide examples.

Accepted Answer

The answer of How is the use of instant messaging...

Question 18

The indirect approach ________ when compared to the direct approach.

Accepted Answer

A)  is the better choice for most requests 
B)  includes a request at the beginning of the message 
C)  is easier to understand 
D)  is more time-consuming for your audience to process 
E)  is impolite

Question 19

Alyssa shies away from using the direct organizational approach in her request messages to coworkers,as she feels it is rude and inconsiderate to blurt her request out at the start of a message.Do you agree?

Accepted Answer

The answer of Alyssa shies away from using the direct...

Question 20

Discuss and support occasions when using bcc - blind carbon copy-would be appropriate.

Accepted Answer

The answer of Discuss and support occasions when using bcc...

Exam 4: Communicating Routine Messages and Building Goodwill

________ benefits are advantages your audience directly receives from complying with your request.

According to the Inc.website,what percentage of business professionals use texting for business?

In today's digital age,handwritten thank-you notes ________.

If your audience will not understand your request without knowing the context,what type of organization should be used?

_______ build goodwill by recognizing someone else's achievements or important events.

What is the advantage of writing with a "you" perspective?

Building positive working relationships through goodwill is critical to your career success.

What can be done to assure the writer that information has been received or understood?

If your message includes a question which is likely to confuse your audience,use the direct organizational approach.

The direct approach is more likely to ________ when compared to the indirect approach.

What is the point of sending "for-your-information" messages,if they are not related to business information?

Which of the following is considered to be a routine message?

Why is goodwill important in business?

When sharing information you think the audience will appreciate,a "for-your-information" message is appropriate.

When responding to an email with a question,it is best to respond with "yes" or "no" answers.

A members-only website that allows users to interact and connect with each other is an example of a(n) _____.

How is the use of instant messaging (IM)at work different from the use of instant messaging in one's personal life? Provide examples.

The indirect approach ________ when compared to the direct approach.

Alyssa shies away from using the direct organizational approach in her request messages to coworkers,as she feels it is rude and inconsiderate to blurt her request out at the start of a message.Do you agree?

Discuss and support occasions when using bcc - blind carbon copy-would be appropriate.