Multiple Choice
Which of the following represents the three-part formula for responding positively to a claim using social media?
A) Understanding,apology,and solution
B) Identification,resolution,and apology
C) Apology,blame,and dismissal
D) Defense,plan of action,and follow up
E) Tweeting,wall posts,and rating alterations
Correct Answer:
Verified
Correct Answer:
Verified
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