Multiple Choice
Which of the following is an example of a confirmation?
A) A note thanking a coworker for her assistance on a project
B) An email telling a colleague about a book you think he'd find interesting
C) A card expressing your condolences for an employee whose family member died
D) A phone call congratulating a coworker on her promotion
E) A letter telling a customer that her claim has been registered by the company
Correct Answer:
Verified
Correct Answer:
Verified
Q13: What should be a writer's first task
Q14: Assuming a customer claim will be granted,what
Q15: _ build goodwill by recognizing someone else's
Q16: Discuss routine messages and how an indirect
Q17: _ business messages may include procedural information
Q19: Which of the following is most appropriate
Q20: Which of the following recognizes a personal
Q21: Which of the following represents the three-part
Q22: High-context cultures expect longer and more formal
Q23: A message that gives the writer the