Question 1

Which of the following often undermines the author's credibility and distracts the reader from the intended written message?

Accepted Answer

A)  contractions 
B)  grammatical errors 
C)  personal pronouns 
D)  simple, everyday language

Question 2

When Canadian businesses expand internationally, cultural barriers pose challenges in new markets.

Accepted Answer

A) True 
 B)False

Question 3

Which communication channel has the highest level of channel richness and is used to deliver complex and individualized messages?

Accepted Answer

A)  instant message 
B)  in-person presentation 
C)  face-to-face meeting 
D)  memo

Question 4

The first sentence of a block paragraph is not indented, and the lines within each paragraph are doubled-spaced.

Accepted Answer

A) True 
 B)False

Question 5

Body language and tone of voice have little impact on the audience's understanding of the information being communicated.

Accepted Answer

A) True 
 B)False

Question 6

Tanya's arms are crossed as she listens to the manager's presentation. When the manager ends, she joins the audience in a standing ovation but does not clap her hands with her colleagues. What are her posture and gestures examples of?

Accepted Answer

A)  intercultural communication 
B)  organizational barriers 
C)  a communication channel 
D)  body language

Question 7

Professor Armand Dupont was very busy when he received an e-mail by a student who wanted to know when an assignment was due. His short response said, "You can find the due date in your syllabus!" The student interpreted this to mean that the professor didn't want to help the student, so the next time he had a question, he asked another classmate. The professor need not be concerned because his response followed a good communication rule: messages should always be short and concise!

Accepted Answer

A) True 
 B)False

Question 8

There are three common types of bias in business communications: gender bias, age bias, and bias related to race, ethnicity, and nationality.

Accepted Answer

A) True 
 B)False

Question 9

Which statement best describes the barriers of language communication?

Accepted Answer

A)  They are a more serious problem for spoken communication than for written communication. 
B)  They have become less serious over the past two decades. 
C)  They can arise due to the use of excessive jargon and slang. 
D)  They are likely to be a problem only when the person receiving the message has a different native language from that of the person sending the message.

Question 10

In the context of making a PowerPoint presentation, when is "less is more" good advice?

Accepted Answer

A)  in avoiding the temptation to give examples beyond those provided on the slides 
B)  in keeping the number of pictures and graphics to a minimum so that they don't distract from the key points on each slide 
C)  in limiting the amount of material you include on each slide 
D)  in keeping the size of the audience relatively small

Question 11

Discuss three key concepts for each of the opening, body and closing of a successful oral presentation? Describe each element in relation to how the speaker engages his or her audience.

Accepted Answer

The answer of Discuss three key concepts for each of...

Question 12

One drawback of voice mail is that it doesn't provide the sender with a permanent record of the message.

Accepted Answer

A) True 
 B)False

Question 13

Darvinder must inform the sales team of the latest commission incentive plan. The incentive plan is different from the previous plan, and Darvinder expects resistance from some of the sales team. He plans to begin the discussion by reviewing the company's mission and strategic goals. This is an example of an effective opening to his presentation.

Accepted Answer

A) True 
 B)False

Question 14

When the active voice is used in a sentence, what is the result?

Accepted Answer

A)  The speaker (or writer) is the subject of the sentence. 
B)  The message has a direct impact on the audience. 
C)  The subject of the sentence performs the action described by the verb. 
D)  The reader (or listener) is required to perform some specific task.

Question 15

Reflecting a long-standing tradition, top managers at Tallyson Corporation rarely meet directly with other employees, preferring to communicate by sending memos and e-mail messages. This practice is likely to create an organizational communication barrier within the company.

Accepted Answer

A) True 
 B)False

Question 16

Avinash is delivering a presentation in front of senior management tomorrow. He decides to practise in front of a mirror prior to the meeting. This should be an effective strategy for strengthening his communication skills.

Accepted Answer

A) True 
 B)False

Question 17

Proper business communication should always follow such well-known grammatical rules as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Accepted Answer

A) True 
 B)False

Question 18

There are 10 tips for writing excellent e-mail that address the challenges of presenting information quickly. Define and describe at least three of those tips for using this communication tool.

Accepted Answer

The answer of There are 10 tips for writing excellent...

Question 19

Yolanda is planning a 45-minute presentation and has decided to organize it around six key ideas. What is a possible problem with this approach?

Accepted Answer

A)  It includes too many ideas, because most people can't absorb more than two to four main points in a single presentation. 
B)  It does not have enough ideas; she should try to come up with more than six ideas. 
C)  It is better to have one main idea. 
D)  There won't be enough time to properly cover six key ideas in 45 minutes.

Question 20

Canadian-based companies prefer employees to use English while on the job. However, with the increasing diversity found in today's workforce, companies are challenged by which of the following?

Accepted Answer

A)  organizational barriers 
B)  language barriers 
C)  perceptual barriers 
D)  body language barriers

Exam 17: Business Communication: Creating and Delivering Messages That Matter

Which of the following often undermines the author's credibility and distracts the reader from the intended written message?

When Canadian businesses expand internationally, cultural barriers pose challenges in new markets.

Which communication channel has the highest level of channel richness and is used to deliver complex and individualized messages?

The first sentence of a block paragraph is not indented, and the lines within each paragraph are doubled-spaced.

Body language and tone of voice have little impact on the audience's understanding of the information being communicated.

Tanya's arms are crossed as she listens to the manager's presentation. When the manager ends, she joins the audience in a standing ovation but does not clap her hands with her colleagues. What are her posture and gestures examples of?

There are three common types of bias in business communications: gender bias, age bias, and bias related to race, ethnicity, and nationality.

Which statement best describes the barriers of language communication?

In the context of making a PowerPoint presentation, when is "less is more" good advice?

Discuss three key concepts for each of the opening, body and closing of a successful oral presentation? Describe each element in relation to how the speaker engages his or her audience.

One drawback of voice mail is that it doesn't provide the sender with a permanent record of the message.

When the active voice is used in a sentence, what is the result?

Reflecting a long-standing tradition, top managers at Tallyson Corporation rarely meet directly with other employees, preferring to communicate by sending memos and e-mail messages. This practice is likely to create an organizational communication barrier within the company.

Avinash is delivering a presentation in front of senior management tomorrow. He decides to practise in front of a mirror prior to the meeting. This should be an effective strategy for strengthening his communication skills.

Proper business communication should always follow such well-known grammatical rules as never starting a sentence with the words and or but and never ending a sentence with a preposition.

There are 10 tips for writing excellent e-mail that address the challenges of presenting information quickly. Define and describe at least three of those tips for using this communication tool.

Yolanda is planning a 45-minute presentation and has decided to organize it around six key ideas. What is a possible problem with this approach?

Canadian-based companies prefer employees to use English while on the job. However, with the increasing diversity found in today's workforce, companies are challenged by which of the following?