A Department Head Plans to Send a Memo to the Employees

Multiple Choice

A department head plans to send a memo to the employees in her department outlining some changes in the company's personnel policies. She believes that most employees will view the changes in a very favourable light. Given this perception, what should she do?

A) Take full credit for the changes, even though they were actually developed by human resource managers.
B) Devote the first few paragraphs to a detailed discussion of the rationale for the new policies before actually describing them.
C) Include other more controversial topics in the same memo because the good news about personnel policies will put the employees in a better mood to deal with such issues.
D) Describe the policy changes at the beginning of the memo.