Millie Martin Is Giving a Presentation at a Customer Service

Multiple Choice

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention. What is one effective way for her to open the presentation?

A) asking a relevant question, such as "How many of you have spent far too long waiting in line to return a defective product?"
B) walking in wearing a funny outfit
C) maintaining continuous eye contact with members of the audience during the first five minutes of her talk
D) making a joke about someone in the audience