Effective Communication in a Customer Service Setting Relies Upon Customer

Multiple Choice

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process ________.

A) the customer's expectations,the customer's desires,and the customer's satisfaction
B) the customer,the service organization,and the individual service provider
C) discovering the customer's needs,meeting their needs,and following up
D) the suppliers,the customer,and the organizational culture