Question 1

Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area.Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed.How would you categorize the majority of the decisions Chuck will have to make to complete his job?

Accepted Answer

A) unstructured decisions 
B) semistructured decisions 
C) structured decisions 
D) strategic decisions

Question 2

What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?

Accepted Answer

A) bottlenecks 
B) redundancy 
C) automation 
D) streamlining

Question 3

What can a model accomplish?

Accepted Answer

A) calculate risks 
B) understand uncertainty 
C) manipulate time 
D) All of these are correct.

Question 4

Which of the following is not considered a challenge facing most managers today?

Accepted Answer

A) Managerial decisions must be made quickly. 
B) Strategic decisions need to be made by applying analysis techniques. 
C) Artificial intelligence is required by all managers to be successful. 
D) Managerial decisions require large amounts of information to analyze.

Question 5

Which of the following is the most commonly used form of AI in the business arena?

Accepted Answer

A) intelligent system 
B) artificial intelligence 
C) expert system 
D) neural network

Question 6

A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands, demonstrate products, and collaborate on projects.

Accepted Answer

A) True 
 B)False

Question 7

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees.What type of processes does Sarah's new job demonstrate?

Accepted Answer

A) business-facing processes 
B) industry-specific customer facing processes 
C) customer-facing processes 
D) industry-specific business-facing processes

Question 8

Review the following key terms.Which one defines an operational decision that involves situations where established processes offer potential solutions?

Accepted Answer

A) optimization analysis decision 
B) artificial intelligence decision 
C) structured decision 
D) unstructured decision

Question 9

One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Accepted Answer

A) True 
 B)False

Question 10

Artificial intelligence stimulates human thinking and behavior, such as the ability to reason and learn. What is the ultimate goal of AI?

Accepted Answer

A) to build an intelligent system 
B) to build an intelligent agent 
C) to build a system that can mimic human intelligence 
D) to build a system that can mimic an expert agent

Question 11

What improves business process efficiencies by simplifying or eliminating unnecessary steps?

Accepted Answer

A) workflow 
B) swim lane 
C) automation 
D) streamlining

Question 12

The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.

Accepted Answer

A) True 
 B)False

Question 13

Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

Accepted Answer

A) True 
 B)False

Question 14

When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate?

Accepted Answer

A) upper right-hand corner 
B) lower right-hand corner 
C) upper left-hand corner 
D) lower left-hand corner

Question 15

Key performance indicators can focus on external and internal measurements.

Accepted Answer

A) True 
 B)False

Question 16

Decision support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.Which of the following does not represent an example of a DSS in business?

Accepted Answer

A) an insurance company using a system to gauge risk of providing insurance to drivers who have imperfect driving records 
B) a medical doctor may enter symptoms into a system to aid her in diagnosing and treating patients 
C) a manufacturing digital dashboard showing visualizations of inventory and production 
D) a dentist entering symptoms into a system to help diagnose and treat patients

Question 17

Which of the following does not represent a category of AI?

Accepted Answer

A) genetic algorithms 
B) neural networks 
C) expert systems 
D) consolidation

Question 18

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Accepted Answer

A) critical success factors 
B) crucial success factors 
C) key performance indicators 
D) key performance factors

Question 19

Tom Jordan is a manager for a McDonald's restaurant.Many of his key responsibilities include analyzing data and making key decisions for the success of his store.Tom's store has been experiencing decreased sales for breakfast services over the past 3 months.Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged.Tom believes that he can drive revenue up by implementing a few different breakfast promotions, such as free coffee or hash browns with the purchase of a meal.Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue.What type of DSS analysis is Tom performing?

Accepted Answer

A) optimization analysis 
B) sensitivity analysis 
C) transaction analysis 
D) goal-seeking analysis

Question 20

What is the term for the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Accepted Answer

A) ROI 
B) metrics 
C) best practices 
D) KPI

Exam 2: Decisions and Processes: Value Driven Business

What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?

What can a model accomplish?

Which of the following is not considered a challenge facing most managers today?

Which of the following is the most commonly used form of AI in the business arena?

A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands, demonstrate products, and collaborate on projects.

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees.What type of processes does Sarah's new job demonstrate?

Review the following key terms.Which one defines an operational decision that involves situations where established processes offer potential solutions?

One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Artificial intelligence stimulates human thinking and behavior, such as the ability to reason and learn. What is the ultimate goal of AI?

What improves business process efficiencies by simplifying or eliminating unnecessary steps?

The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.

Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate?

Key performance indicators can focus on external and internal measurements.

Decision support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.Which of the following does not represent an example of a DSS in business?

Which of the following does not represent a category of AI?

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

What is the term for the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?