Question 1

Which department maintains policies, plans, and procedures for the effective management of employees?

Accepted Answer

A) sales 
B) operations management 
C) accounting 
D) human resources

Question 2

When evaluating the value chain, which of the following is included in the support value activities?

Accepted Answer

A) inbound activities 
B) marketing and sales 
C) firm infrastructure 
D) finance and sales

Question 3

Jennifer is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented.Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers.What would Jennifer determine The Museum Company is using as its generic strategy?

Accepted Answer

A) broad market, low cost 
B) narrow market, high cost 
C) broad market, high cost 
D) narrow market, low cost

Question 4

The banking industry has implemented several competitive advantages including ATMs, online bill pay services, and electronic statements.Of course, these competitive advantages were quickly duplicated by any competitor that wanted to remain in the banking industry.These were all examples of which competitive advantage?

Accepted Answer

A) acquiring new technology products and services 
B) hiring new employees 
C) reducing expenses 
D) gaining invaluable feedback from customers

Question 5

Which of the following represents a typical supply chain?

Accepted Answer

A) company - customers - suppliers 
B) company - suppliers - customers 
C) suppliers - company - customers 
D) suppliers - customers - company

Question 6

Businesses rarely need to update business strategies as the business environment remains relatively stable.

Accepted Answer

A) True 
 B)False

Question 7

The business decisions made by the finance department include investment data, monetary data, and reporting data.

Accepted Answer

A) True 
 B)False

Question 8

Which department records, measures, and reports monetary transactions?

Accepted Answer

A) sales 
B) operations management 
C) accounting 
D) finance

Question 9

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

Accepted Answer

A) supplier power 
B) operations management 
C) Porter's Five Forces Model 
D) value chain analysis

Question 10

Top managers use predictive analytics to define the future of the business, analyzing markets, industries, and economies to determine the strategic direction the company must follow to remain profitable.

Accepted Answer

A) True 
 B)False

Question 11

Buyer power is included as one of Porter's three generic strategies.

Accepted Answer

A) True 
 B)False

Question 12

The chief knowledge officer is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives.

Accepted Answer

A) True 
 B)False

Question 13

If you were thinking about a home theater system, which of the following represents the process?

Accepted Answer

A) the DVD player, DVD movie, speakers, TV, and electricity 
B) playing the movie including the audio through the speakers and the video on the TV 
C) a message stating that the disk is dirty and cannot be played 
D) spinning the disk to play, pause, rewind, or fast forward

Question 14

Goods are material items or products that customers will buy to satisfy a want or need.

Accepted Answer

A) True 
 B)False

Question 15

Susan is an executive at Equity Title where she is responsible for collecting, maintaining and distributing knowledge for the company.What is Susan's role at Equity Title?

Accepted Answer

A) Chief Knowledge Officer (CKO) 
B) Chief Technology Officer (CTO) 
C) Chief Information Officer (CIO) 
D) Chief Security Officer (CSO)

Question 16

The sales department needs to rely on information from operations to understand _________.

Accepted Answer

A) inventory 
B) customer orders 
C) demand forecasts 
D) All of these are correct.

Question 17

What is data converted into a meaningful and useful context?

Accepted Answer

A) competitive intelligence 
B) information 
C) buyer power 
D) first-mover advantage

Question 18

Which of the following is not considered a category within the primary value activities in a value chain analysis?

Accepted Answer

A) inbound logistics 
B) firm infrastructure 
C) operations 
D) service

Question 19

What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?

Accepted Answer

A) supplier's intelligence 
B) social intelligence 
C) employee intelligence 
D) business intelligence

Question 20

Where would you categorize strengths in a SWOT analysis?

Accepted Answer

A) internal, helpful 
B) internal, harmful 
C) external, helpful 
D) external, harmful

Exam 1: Management Information Systems: Business Driven MIS

Which department maintains policies, plans, and procedures for the effective management of employees?

When evaluating the value chain, which of the following is included in the support value activities?

Which of the following represents a typical supply chain?

Businesses rarely need to update business strategies as the business environment remains relatively stable.

The business decisions made by the finance department include investment data, monetary data, and reporting data.

Which department records, measures, and reports monetary transactions?

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

Top managers use predictive analytics to define the future of the business, analyzing markets, industries, and economies to determine the strategic direction the company must follow to remain profitable.

Buyer power is included as one of Porter's three generic strategies.

The chief knowledge officer is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives.

If you were thinking about a home theater system, which of the following represents the process?

Goods are material items or products that customers will buy to satisfy a want or need.

Susan is an executive at Equity Title where she is responsible for collecting, maintaining and distributing knowledge for the company.What is Susan's role at Equity Title?

The sales department needs to rely on information from operations to understand _________.

What is data converted into a meaningful and useful context?

Which of the following is not considered a category within the primary value activities in a value chain analysis?

What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?

Where would you categorize strengths in a SWOT analysis?