In Union Negotiations, Often the Parties Become So Angry with Each

Multiple Choice

In union negotiations, often the parties become so angry with each other, perceiving the other side to be recalcitrant and unwilling to be open to effective discussion of a given point, that it is more productive to allow a disinterested third party to go back and forth between the parties, speaking to each, to get them to focus on the real issues and reach an agreement. This is an example of _____.

A) conciliation
B) mediation
C) mock trial
D) arbitration