"Yes, I Realize That This Ointment Has a Peculiar Smell

Multiple Choice

"Yes, I realize that this ointment has a peculiar smell, and you'll be glad it does some night when a sleepy patient goes to brush his teeth and doesn't use the ointment because of its smell. As we both know that kind of thing does happen, and our ointment could make someone very sick." This retail sales rep is using the _____ method to respond to an objection.

A) SPIN
B) "turn the tables"
C) revisit method
D) indirect denial
E) acknowledge