Scenario B

Multiple Choice

Scenario B. A large, bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective and profitable company and that the organizational culture will eventually shift as well. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation.
-Which of the following is the most effective way to help employees recognize that their "old ways" are obsolete?

A) Tell them that if they don't change,you will fire them.
B) Discuss the negative consequences by comparing the organization's performance to its competitors'.
C) Discuss the positive consequences for them personally if they enact the changes.
D) Show them the new way to perform their job.
E) Explain the new resources that will available after the change is implemented.