Scenario B

Multiple Choice

Scenario B. A large, bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective and profitable company and that the organizational culture will eventually shift as well. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation.
-Which of the following statements is TRUE regarding the third step in the general model for managing resistance?

A) It involves strengthening new behaviors that support the change.
B) The changes must start with upper management.
C) It may involve implementing new technologies that support the change.
D) If it creates new behaviors that are similar to the old ones,it a good step to take.
E) It involves reprimanding those that do not implement the change.