Multiple Choice
What is the primary difference between contact management and opportunity management?
A) Contact management deals with new customers, opportunity management deals with existing customers
B) Contact management deals with existing customers, opportunity management deals with existing customers
C) Contact management deals with new customers, opportunity management deals with new customers
D) Contact management deals with existing customers, opportunity management deals with new customers
Correct Answer:
Verified
Correct Answer:
Verified
Q23: Call scripting occurs when a customer service
Q24: What is predictive dialing?<br>A) Automatically dials outbound
Q25: Predictive dialing automatically dials outbound calls and
Q26: What allows customers to use the web
Q27: What guides users through marketing campaigns by
Q29: What maintains customer contact information and identifies
Q30: Which of the following is a common
Q31: List generators compile customer information from a
Q32: Which of the following was one of
Q33: CRM predicting technologies help organizations identify their