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    Business Driven Technology Study Set 3
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    Exam 11: Building a Customer-Centric Organization-Customer Relationship Management
  5. Question
    ___________ CRM Supports Back-Office Operations and Strategic Analysis and Includes
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___________ CRM Supports Back-Office Operations and Strategic Analysis and Includes

Question 13

Question 13

Short Answer

___________ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

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