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    Managing Organizational
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    Exam 11: Sustaining Change Versus Initiative Decay
  5. Question
    Gordon Bethune, the Chief Executive Officer of Continental Airlines, Changed
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Gordon Bethune, the Chief Executive Officer of Continental Airlines, Changed

Question 17

Question 17

Multiple Choice

Gordon Bethune, the chief executive officer of Continental Airlines, changed the core metric used by the airline to _____.


A) off-time performance
B) fuel costs
C) amount of beverage consumed
D) on-time performance

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