Question 1

The "spray and pray" strategy is also known as the "communication clutter" approach.

Accepted Answer

A) True 
 B)False

Question 2

The _____ image of change views the purpose of communication as a way to ensure that people share similar values and are aware of what actions are appropriate to those values.

Accepted Answer

A)  director 
B)  navigator 
C)  caretaker 
D)  coach

Question 3

With regard to change communication, Bill Quirke suggests that the _____ type of target audience know that they will be affected by a change and are interested and concerned about the change.

Accepted Answer

A)  waking up 
B)  engaging 
C)  educating 
D)  reassuring

Question 4

In organizational communication, _____ includes coding and decoding problems and errors, perceptual filters, and any other distractions that damage the integrity of the communication channel.

Accepted Answer

A)  feedback 
B)  ambiguity 
C)  overload 
D)  noise

Question 5

Change managers are most likely to avoid the situation of negative emotions and a loss of trust in management by _____ which involves self-evaluation to reduce the emergence of negative emotions and to identify corrective actions where necessary.

Accepted Answer

A)  taking others' perspective into consideration 
B)  exhibiting threat-reducing behavior 
C)  using reflection 
D)  undergoing internal therapy

Question 6

According to Lengel and Daft, nonroutine, difficult communications preferably need to be performed through the face-to-face communication format.

Accepted Answer

A) True 
 B)False

Question 7

Incremental transitions seek to de-emphasize face-to-face communication.

Accepted Answer

A) True 
 B)False

Question 8

_____ occurs when more new information is provided more quickly than recipients can process.

Accepted Answer

A)  Message overload 
B)  Message distortion 
C)  Message ambiguity 
D)  Message perception

Question 9

Humor can reduce the gap, and tension, between manager and staff while packaging a message.

Accepted Answer

A) True 
 B)False

Question 10

According to Deborah Tannen, _____.

Accepted Answer

A)  men tend to claim credit through the use of the word "I" in instances where women are more likely to use the word "we." 
B)  women tend to claim credit through the use of the word "I" in instances where men are more likely to use the word "we." 
C)  language has little effect on social relationships. 
D)  men are better managers than women.

Question 11

Under the communication strategy of _____, a defensive approach is used to identify and respond to employee rumors and innuendos regarding changes.

Accepted Answer

A)  tell and sell 
B)  spray and pray 
C)  identify and reply 
D)  withhold and uphold

Question 12

According to Jeanie Duck, managers often fail to realize that they are sending out messages even when they are not formally communicating.

Accepted Answer

A) True 
 B)False

Question 13

According to Eddie Erlandson, many senior managers are _____, in that they are fast thinkers who have opinions on every topic and are analytical, data-driven, impatient, and think that they are smarter than most other people.

Accepted Answer

A)  subservient princes 
B)  "alpha" males 
C)  "theta" geniuses 
D)  introverted men

Question 14

Which of the following statements is True of change-related communication?

Accepted Answer

A)  It is important throughout the change process, not just at the beginning. 
B)  It needs to be free from feedback in order to be effective. 
C)  It is unaffected by perceptual filters. 
D)  It fails whenever transmitters and receivers have the same frame of reference.

Question 15

Which of the following is NOT a stage of change identified by Kathleen and Kevin Reardon?

Accepted Answer

A)  The planning stage 
B)  The enabling stage 
C)  The launching stage 
D)  The floating stage

Question 16

The _____ image of managing change argues that the purpose of communication is to let people know the "why" of changes, their inevitability, and how best to cope and survive them.

Accepted Answer

A)  director 
B)  navigator 
C)  caretaker 
D)  interpreter

Question 17

When male change managers wish to communicate change using a style that is not direct, competitive, confrontational, and authoritative, they can be seen as "going soft," and becoming "touchy-feely."

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a power tell of dominant individuals?

Accepted Answer

A)  Using open postures 
B)  Smiling a lot 
C)  Using a higher vocal register 
D)  Hesitating more frequently

Question 19

According to Stace and Dunphy, _____ tend to follow from organizational crises and draw on formal, top-down modes of communication that attempt to force people to comply with the new direction.

Accepted Answer

A)  developmental/incremental transitions 
B)  task-focused transitions 
C)  charismatic transformations 
D)  turnarounds

Question 20

Which of the following is a power tell of submissive individuals?

Accepted Answer

A)  Using a lower vocal register, and speaking more slowly 
B)  Modifying speech style to sound more like the person they are talking to 
C)  Adopting open postures 
D)  Speaking first, and influencing the conversation thereafter

Exam 7: Change Communication Strategies

The "spray and pray" strategy is also known as the "communication clutter" approach.

The _____ image of change views the purpose of communication as a way to ensure that people share similar values and are aware of what actions are appropriate to those values.

With regard to change communication, Bill Quirke suggests that the _____ type of target audience know that they will be affected by a change and are interested and concerned about the change.

In organizational communication, _____ includes coding and decoding problems and errors, perceptual filters, and any other distractions that damage the integrity of the communication channel.

Change managers are most likely to avoid the situation of negative emotions and a loss of trust in management by _____ which involves self-evaluation to reduce the emergence of negative emotions and to identify corrective actions where necessary.

According to Lengel and Daft, nonroutine, difficult communications preferably need to be performed through the face-to-face communication format.

Incremental transitions seek to de-emphasize face-to-face communication.

_____ occurs when more new information is provided more quickly than recipients can process.

Humor can reduce the gap, and tension, between manager and staff while packaging a message.

According to Deborah Tannen, _____.

Under the communication strategy of _____, a defensive approach is used to identify and respond to employee rumors and innuendos regarding changes.

According to Jeanie Duck, managers often fail to realize that they are sending out messages even when they are not formally communicating.

According to Eddie Erlandson, many senior managers are _____, in that they are fast thinkers who have opinions on every topic and are analytical, data-driven, impatient, and think that they are smarter than most other people.

Which of the following statements is True of change-related communication?

Which of the following is NOT a stage of change identified by Kathleen and Kevin Reardon?

The _____ image of managing change argues that the purpose of communication is to let people know the "why" of changes, their inevitability, and how best to cope and survive them.

When male change managers wish to communicate change using a style that is not direct, competitive, confrontational, and authoritative, they can be seen as "going soft," and becoming "touchy-feely."

Which of the following is a power tell of dominant individuals?

According to Stace and Dunphy, _____ tend to follow from organizational crises and draw on formal, top-down modes of communication that attempt to force people to comply with the new direction.

Which of the following is a power tell of submissive individuals?