Question 1

A disciplined protocol is counterproductive to idea generations from brainstorming sessions.

Accepted Answer

A) True 
 B)False

Question 2

Where does an after action review (AAR)fit into the PADIL approach?

Accepted Answer

A) Problem 
B) Alternatives 
C) Decide 
D) Implement 
E) Learn

Question 3

In which step of PADIL are alternatives tables and weighted rankings used?

Accepted Answer

A) Problem 
B) Alternatives 
C) Decide 
D) Implement 
E) Learn

Question 4

Francesca Bailey,a hospital administrator,needs to tell the facilities manager what color to paint the break room.The color does not really matter to anyone;staff will use the room no matter what color is used.What should Francesca do?

Accepted Answer

A) Facilitate 
B) Delegate 
C) Consult individual 
D) Consult group 
E) Decide

Question 5

The self-serving bias is a type of fundamental attribution error.

Accepted Answer

A) True 
 B)False

Question 6

When Jill was asked,she chose cars over stomach cancer as the cause of more U.S.deaths per year.When asked why she chose the wrong answer,she said,"I hear about fatal car accidents every day.I never hear about stomach cancer." Jill's type of judgment error was:

Accepted Answer

A) availability. 
B) representativeness. 
C) anchoring and adjustment. 
D) confirmation. 
E) overconfidence.

Question 7

Risk can present itself in terms of dread,whereby people assume consequences truly are unknown.

Accepted Answer

A) True 
 B)False

Question 8

Patterns are the prevailing assumptions,beliefs,and values that sustain current systems.

Accepted Answer

A) True 
 B)False

Question 9

Research shows high performance standards usually stifle the creativity of problem solvers by putting undue pressure on them.

Accepted Answer

A) True 
 B)False

Question 10

Confidence estimates,trial and error,and healthy skepticism are tactics used to overcome judgment biases.

Accepted Answer

A) True 
 B)False

Question 11

A CEO,heading a major two-year corporate restructuring,asked a stakeholder group such questions as,"Did you feel included in the process?" and "Were your voices heard throughout the two years?" These questions occur in the "___________" step of the PADIL approach.

Accepted Answer

A) problem 
B) alternatives 
C) decide 
D) implement 
E) learn

Question 12

Equifinality is a condition in which different initial conditions lead to similar effects.

Accepted Answer

A) True 
 B)False

Question 13

A good decision is the same as a good outcome.

Accepted Answer

A) True 
 B)False

Question 14

IDEO,a consulting firm,recommends appointing a team member to make sure the team honors brainstorming rules.Which of the following rules is being recommended?

Accepted Answer

A) Lots of ideas at once.Interrupt as needed. 
B) Defer judgment.Do not dismiss ideas. 
C) Constantly evaluate ideas.Say,"but…" 
D) Go for quality.Ten ideas in a two-hour session is good enough. 
E) Let the conversation go where it will.Do not worry about the original topic.

Question 15

What is bounded rationality? Can you give an example of bounded rationality in play in a decision-making process?

Accepted Answer

The answer of What is bounded rationality? Can you give...

Question 16

The first step in any good problem-solving process is to assess the various possible solutions.

Accepted Answer

A) True 
 B)False

Question 17

Many managers have damaged their careers by implementing solutions they knew were incorrect but forged ahead even with this knowledge.

Accepted Answer

A) True 
 B)False

Question 18

Salma asked Lillie,"How did you do in the final assessment?" Lillie responded,"I knew everything!" Salma said,"So you can expect a 100! That will be awesome!" Lillie thought for a moment and said,"Maybe not actually that much of everything.I would say 95 to 100." Lillie curbed Salma's judgment bias by using:

Accepted Answer

A) a confidence estimate. 
B) trial-and-error calibration. 
C) healthy skepticism. 
D) a defense hedge. 
E) a hasty generalization fallacy.

Question 19

Intuition should be totally discounted in problem solving in the workplace.

Accepted Answer

A) True 
 B)False

Question 20

Framing problems correctly is difficult since our immediate need is to begin solving the problem.

Accepted Answer

A) True 
 B)False

Exam 3: Solving Problems

A disciplined protocol is counterproductive to idea generations from brainstorming sessions.

Where does an after action review (AAR) fit into the PADIL approach?

In which step of PADIL are alternatives tables and weighted rankings used?

Francesca Bailey,a hospital administrator,needs to tell the facilities manager what color to paint the break room.The color does not really matter to anyone;staff will use the room no matter what color is used.What should Francesca do?

The self-serving bias is a type of fundamental attribution error.

When Jill was asked,she chose cars over stomach cancer as the cause of more U.S.deaths per year.When asked why she chose the wrong answer,she said,"I hear about fatal car accidents every day.I never hear about stomach cancer." Jill's type of judgment error was:

Risk can present itself in terms of dread,whereby people assume consequences truly are unknown.

Patterns are the prevailing assumptions,beliefs,and values that sustain current systems.

Research shows high performance standards usually stifle the creativity of problem solvers by putting undue pressure on them.

Confidence estimates,trial and error,and healthy skepticism are tactics used to overcome judgment biases.

A CEO,heading a major two-year corporate restructuring,asked a stakeholder group such questions as,"Did you feel included in the process?" and "Were your voices heard throughout the two years?" These questions occur in the "___________" step of the PADIL approach.

Equifinality is a condition in which different initial conditions lead to similar effects.

A good decision is the same as a good outcome.

IDEO,a consulting firm,recommends appointing a team member to make sure the team honors brainstorming rules.Which of the following rules is being recommended?

What is bounded rationality? Can you give an example of bounded rationality in play in a decision-making process?

The first step in any good problem-solving process is to assess the various possible solutions.

Many managers have damaged their careers by implementing solutions they knew were incorrect but forged ahead even with this knowledge.

Intuition should be totally discounted in problem solving in the workplace.

Framing problems correctly is difficult since our immediate need is to begin solving the problem.