Multiple Choice
Which of the following operational CRM technologies does the marketing department typically use?
A) Contact centre, Web-based self-service, call scripting
B) Contact centre, cross-selling and up-selling, Web-based self-service
C) List generator, opportunity management, cross-selling and upselling
D) List generator, campaign management, cross-selling and upselling
Correct Answer:
Verified
Correct Answer:
Verified
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