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Pongtorn Receives an Email in Which a Colleague Accuses Him

Question 76

Multiple Choice

Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team.Pongtorn responds with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him.Pongtorn's response can be described as


A) reinterpretation.
B) planning.
C) coordination.
D) defusing.
E) incivility.

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