According to Researcher Catherine Schryer, Which of the Following Describes

Multiple Choice

According to researcher Catherine Schryer, which of the following describes the LEAST effective negative letter?

A) The letter is easy to read and doesn't contain much jargon.
B) The letter gives full reasons for the rejection, and explains any terms involved.
C) The letter clearly acknowledges that the reader may feel angry or disappointed.
D) The letter portrays both the writer and the reader as active agents.