Question 1

When Aaron decided to become an accounting major, he was stunned when he discovered that a business communication course was required."If I were interested in those things," he complained, "I'd become an English or communication major.Besides, nobody is going to care whether I can write or not once I get a job; all they'll care about is whether I'm good at accounting." Why are Aaron's assumptions incorrect?

Accepted Answer

The answer of When Aaron decided to become an accounting...

Question 2

_____ means taking care of the triple bottom line: economic, environmental, and social performance.It is abbreviated CSR.

Accepted Answer

The answer of _____ means taking care of the triple...

Question 3

_____ occurs when a human receiver cannot process all the messages he or she receives.

Accepted Answer

The answer of _____ occurs when a human receiver cannot...

Question 4

Indicate the kind of semantic error that the following sentence commits or illustrates: "Company X had the highest prices five years ago, so we should avoid them."

Accepted Answer

A) Polarization 
B) Stereotyping 
C) Bypassing 
D) Frozen Evaluation

Question 5

Readability depends entirely on your word choices.

Accepted Answer

A) True 
 B)False

Question 6

Understanding how conventional formats enable common codes allows you to achieve your communication purpose.

Accepted Answer

A) True 
 B)False

Question 7

VoIP stands for _____________________.

Accepted Answer

The answer of VoIP stands for _____________________....

Question 8

The higher you rise in an organization, the more you will be able to rely on form letters.

Accepted Answer

A) True 
 B)False

Question 9

If something you claim provokes a counterclaim by your reader or audience, you should respond by limiting your own claim or providing a rebuttal (in order to be convincing).

Accepted Answer

A) True 
 B)False

Question 10

Most either-or classifications are legitimate.

Accepted Answer

A) True 
 B)False

Question 11

Bypassing creates misunderstandings.

Accepted Answer

A) True 
 B)False

Question 12

A prewritten, fill-in-the-blank message designed to fit standard situations is called a(n) _____ letter.

Accepted Answer

The answer of A prewritten, fill-in-the-blank message designed to fit...

Question 13

Which of the following is an example of channel overload?

Accepted Answer

A) An office has only one fax machine, so your message isn't sent for an hour. 
B) You cannot find the fax number of a colleague in New Zealand to whom you want to send a message. 
C) You don't know how to use your office's fax machine, so you cannot send a message on Sunday. 
D) You fax a memo to a colleague in Japan who cannot read it because she doesn't understand English.

Question 14

What is noise, and how does it interfere with the communication process?

Accepted Answer

The answer of What is noise, and how does it...

Question 15

Especially for new employees, silence can sometimes be the most tactful response.

Accepted Answer

A) True 
 B)False

Question 16

Most business messages have only a single purpose.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an example of an internal document?

Accepted Answer

A) A quotation 
B) A job description 
C) A claims adjustment 
D) A policy bulletin

Question 18

Customers, suppliers, potential employees, stockholders, and the press are all examples of _____ audiences.

Accepted Answer

The answer of Customers, suppliers, potential employees, stockholders, and the...

Question 19

Spell checkers are more effective at catching errors than traditional proofreading is.

Accepted Answer

A) True 
 B)False

Question 20

Indicate the semantic category if any, for the following statement: "Most students enjoy the winter carnival."

Accepted Answer

A) Observation 
B) Inference 
C) Judgment 
D) Opinion

Exam 1: Communicating in a Changing Business World

_____ means taking care of the triple bottom line: economic, environmental, and social performance.It is abbreviated CSR.

_____ occurs when a human receiver cannot process all the messages he or she receives.

Indicate the kind of semantic error that the following sentence commits or illustrates: "Company X had the highest prices five years ago, so we should avoid them."

Readability depends entirely on your word choices.

Understanding how conventional formats enable common codes allows you to achieve your communication purpose.

VoIP stands for _____________________.

The higher you rise in an organization, the more you will be able to rely on form letters.

If something you claim provokes a counterclaim by your reader or audience, you should respond by limiting your own claim or providing a rebuttal (in order to be convincing).

Most either-or classifications are legitimate.

Bypassing creates misunderstandings.

A prewritten, fill-in-the-blank message designed to fit standard situations is called a(n) _____ letter.

Which of the following is an example of channel overload?

What is noise, and how does it interfere with the communication process?

Especially for new employees, silence can sometimes be the most tactful response.

Most business messages have only a single purpose.

Which of the following is an example of an internal document?

Customers, suppliers, potential employees, stockholders, and the press are all examples of _____ audiences.

Spell checkers are more effective at catching errors than traditional proofreading is.

Indicate the semantic category if any, for the following statement: "Most students enjoy the winter carnival."