Multiple Choice
Customer Relationship Management CRM involves
A) strategies and processes to manage customer interactions
B) strategies to gather empirical data about customer behaviour
C) processes designed to minimise customer complaints
D) the use of technology to minimise customer interactions
Correct Answer:
Verified
Correct Answer:
Verified
Q30: A quality interaction between customer and service
Q32: Discuss the interaction of strategy, process and
Q34: The interpersonal dimension of customer service is
Q50: When a product or service is considered,
Q54: Effective customer relationships are 'about inspiring loyalty
Q54: Which of the following is not a
Q55: To create a positive impression and foster
Q56: Periodic revenue,when considering the lifetime customer value,relates
Q58: If a customer encounters a problem,their loyalty
Q59: The use of effective communication skills in