Multiple Choice
Periodic revenue,when considering the lifetime customer value,relates to
A) the number of people who are being lost to the organisation
B) the amount of revenue collected from a customer in a set period of time
C) the periods into which the customer relationship is divided for analysis
D) the amount of money an organisation spends in a given period to retain a customer
Correct Answer:

Verified
Correct Answer:
Verified
Q30: A quality interaction between customer and service
Q32: Discuss the interaction of strategy, process and
Q34: The interpersonal dimension of customer service is
Q50: When a product or service is considered,
Q51: Customer value means<br>A)customers are getting good value
Q54: Effective customer relationships are 'about inspiring loyalty
Q55: To create a positive impression and foster
Q57: Customer Relationship Management CRM involves<br>A)strategies and processes
Q58: If a customer encounters a problem,their loyalty
Q59: The use of effective communication skills in