Multiple Choice
According to Rosen 1997,the most important aspect of building a customer satisfaction model is
A) collecting the data
B) what you do with the data collected
C) identifying the standards expected by customers
D) collecting customer feedback
Correct Answer:

Verified
Correct Answer:
Verified
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Q46: What will help staff of an organisation
Q47: Quality comprises the goods or services only.
Q48: The PAIR strategy for customer complaint involves<br>A)pleasing,attending,investigating
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