Multiple Choice
Customer value means
A) customers are getting good value for their dollar
B) organisations value their customers and focus on keeping them
C) organisations focus on providing satisfaction for their customers
D) measurements are in place that clearly demonstrate the value of customers
Correct Answer:
Verified
Correct Answer:
Verified
Q30: A quality interaction between customer and service
Q46: What will help staff of an organisation
Q47: Quality comprises the goods or services only.
Q48: The PAIR strategy for customer complaint involves<br>A)pleasing,attending,investigating
Q49: According to Kilborn 2003,up to 80% of
Q50: According to Rosen 1997,the most important aspect
Q50: When a product or service is considered,
Q54: Effective customer relationships are 'about inspiring loyalty
Q55: To create a positive impression and foster
Q56: Periodic revenue,when considering the lifetime customer value,relates