Multiple Choice
The perception of an organisation held by customers is most immediately impacted by
A) the way front-line staff behave.
B) the way in which an organisation treats its own staff.
C) the way complaints are managed.
D) the way customer expectations are met.
Correct Answer:
Verified
Correct Answer:
Verified
Q13: A single communication channel should be available
Q14: Describe the communication skills required in customer
Q15: Organisations focusing on customer experience view technology
Q16: An effective research program should gather information<br>A)
Q17: If a customer is upset and communicates
Q19: The only aim of knowing about customer
Q20: Organisations focusing on customer experience view technology
Q21: What is the role of research in
Q22: To create a positive impression and foster
Q23: When there is insufficient communication with customers,