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    Managing for Quality and Performance Excellence Study Set 1
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    Exam 5: Process Focus
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    The Process of Measuring a Company's Performance Against Best-In-Class Companies
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The Process of Measuring a Company's Performance Against Best-In-Class Companies

Question 63

Question 63

Multiple Choice

The process of measuring a company's performance against best-in-class companies and using that information as a basis to define the company's targets,strategies,and implementation is known as _____.


A) total quality management
B) process mapping
C) benchmarking
D) reengineering

Correct Answer:

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