Multiple Choice
What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?
A) Operational CRM
B) Analytical CRM
C) Collaborative CRM
D) All of the answers are correct
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Collaborative webpages that allow users to edit
Q2: Which of the following statement is correct?<br>A)The
Q3: Which of the following statements is correct?<br>A)Groupware
Q4: What does the reporting phase of CRM
Q6: Which of the following can be used
Q7: Though similar to document management,_ generally works
Q8: _ is an organisation's key strength,a business
Q9: A _ facilitates the automation and management
Q10: What tasks do campaign management systems perform
Q11: CRM moves far beyond technology by identifying