Question 1

Behavioural developmental strategies are more concerned with changing employee behaviour than changing attitudes and values.

Accepted Answer

A) True 
 B)False

Question 2

Benefits of training for the individual can include skill improvement and self-development.

Accepted Answer

A) True 
 B)False

Question 3

The term ________ is used to describe a series of aligned strategic processes that take into account all the new employees early experiences.

Accepted Answer

A) orientation 
B) socialization 
C) succession planning 
D) onboarding 
E) teamwork

Question 4

Canadian managers will increasingly have to work with colleagues who often have very different cultural values.

Accepted Answer

A) True 
 B)False

Question 5

There is a trend towards online orientation instruments,the benefits of which are all the following EXCEPT:

Accepted Answer

A) compressed delivery time 
B) reduced workload for trainers 
C) greater cost-effectiveness 
D) employees can do internet searches for more information 
E) ability to deliver to geographically dispersed workforces

Question 6

The first step in any training program is to:

Accepted Answer

A) set a specific space as a permanent training area 
B) determine what the training program will be about 
C) determine training objectives 
D) assess the needs of the organization 
E) initiate a job redesign program

Question 7

Strategic human resource development can be defined as the identification of essential job skills and the management of employee learning for long-range in relation to corporate strategy.

Accepted Answer

A) True 
 B)False

Question 8

When employers encourage career planning,one benefit often is:

Accepted Answer

A) employees set goals and are more motivated 
B) increased creative anxiety 
C) poor employees resign 
D) expanded learning curve charts 
E) employees will decertify unions and set up team based self-management equity systems

Question 9

A competency-based performance management allows trainers to offer programs that focus on specific employee strengths and invest training and development effort where it maximizes value for the company.

Accepted Answer

A) True 
 B)False

Question 10

Successful organizational entry and maintenance is the key objective of employee socialization.

Accepted Answer

A) True 
 B)False

Question 11

Some human resource departments offer career counselling,although to be truly successful,counsellors must:

Accepted Answer

A) be able to inform employees exactly where their career path lies at any time 
B) get employees to assess themselves and their environment 
C) be able to persuade employees to go in the direction the organization,not where the employee wants 
D) have direct experience in the jobs and careers that they are counselling about 
E) avoid using attitudes and skills tests at this stage

Question 12

Developmental strategies that desire to change employee attitudes and values would generally fall under the heading of ______.

Accepted Answer

A) behavioural 
B) environmental 
C) cognitive 
D) normative 
E) managerial

Question 13

Case study,simulation,and programmed learning are all examples of:

Accepted Answer

A) on-the-job training techniques 
B) off-the-job training techniques 
C) role-playing 
D) transference 
E) participation learning

Question 14

On-the-job training techniques do NOT include:

Accepted Answer

A) coaching 
B) job rotation 
C) job instruction training 
D) role-playing 
E) apprenticeships

Question 15

A poor new-employee onboarding program may:

Accepted Answer

A) increase organizational stability 
B) reduce employee anxiety 
C) reduce labour grievances 
D) encourage employees to do things his or her own way and not to be bound by organizational norms 
E) develop clear-cut organizational expectations

Question 16

The use of feedback can allow motivated learners to modify their behaviour to achieve the quickest possible learning curve.

Accepted Answer

A) True 
 B)False

Question 17

Knowledge management has all of the following characteristics EXCEPT:

Accepted Answer

A) it focuses on making information available to managers for decision making 
B) it translates an organization's ability to utilize employee knowledge 
C) it determines which employees will receive additional career development 
D) it attempts to leverage knowledge within the organization 
E) it endeavors to increase knowledge systematically to apply knowledge in a profitable manner

Question 18

Orientation programs often cover a number of topics including all of the following EXCEPT:

Accepted Answer

A) employee benefits 
B) job duties 
C) job analysis issues 
D) organizational issues 
E) introduction to other employees

Question 19

All the following are training evaluation criteria: reaction,knowledge,behaviour,and organizational results.

Accepted Answer

A) True 
 B)False

Question 20

Benefits of training for the organization can include higher productivity,improved morale,and a better corporate image.

Accepted Answer

A) True 
 B)False

Exam 7: Orientation, Training and Development, and Career Planning

Behavioural developmental strategies are more concerned with changing employee behaviour than changing attitudes and values.

Benefits of training for the individual can include skill improvement and self-development.

The term ________ is used to describe a series of aligned strategic processes that take into account all the new employees early experiences.

Canadian managers will increasingly have to work with colleagues who often have very different cultural values.

There is a trend towards online orientation instruments,the benefits of which are all the following EXCEPT:

The first step in any training program is to:

Strategic human resource development can be defined as the identification of essential job skills and the management of employee learning for long-range in relation to corporate strategy.

When employers encourage career planning,one benefit often is:

A competency-based performance management allows trainers to offer programs that focus on specific employee strengths and invest training and development effort where it maximizes value for the company.

Successful organizational entry and maintenance is the key objective of employee socialization.

Some human resource departments offer career counselling,although to be truly successful,counsellors must:

Developmental strategies that desire to change employee attitudes and values would generally fall under the heading of ______.

Case study,simulation,and programmed learning are all examples of:

On-the-job training techniques do NOT include:

A poor new-employee onboarding program may:

The use of feedback can allow motivated learners to modify their behaviour to achieve the quickest possible learning curve.

Knowledge management has all of the following characteristics EXCEPT:

Orientation programs often cover a number of topics including all of the following EXCEPT:

All the following are training evaluation criteria: reaction,knowledge,behaviour,and organizational results.

Benefits of training for the organization can include higher productivity,improved morale,and a better corporate image.