_____ Is a Management Technique That Focuses on Improving Attributes

Multiple Choice

_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

A) Effective client management (ECM)
B) Organizational efficiency management (OEM)
C) Total quality management (TQM)
D) Product manufacture management (PMM)
E) Customer relationship management (CRM)