Multiple Choice
Which of the following terms represents the unyielding and continuous effort by everyone in the organization to understand, meet, and exceed customer expectations?
A) Continuous-improvement standards.
B) Flexible and contiguous budgeting.
C) ISO 9000.
D) ISO 14000.
E) Total quality management (TQM) .
Correct Answer:
Verified
Correct Answer:
Verified
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