Multiple Choice
Which of the following is one of the three contrasting approaches to delivering on-site service?
A) Airline approach
B) Self-service approach
C) Fast food approach
D) Do-it-yourself approach
E) Internet approach
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q4: One characteristic of a well-designed service system
Q19: Poka-yokes are procedures that block the inevitable
Q20: Marketing is responsible for fulfilling the service
Q20: In the service-system design matrix, an Internet
Q36: Which of the following is considered a
Q42: Which of the following is not a
Q50: It is not necessary that a well-designed
Q54: Which of the following is a characteristic
Q55: A facilitating good is something purchased or
Q66: Customer contact refers to creation of the