Which of the Following Is a Characteristic of a Well-Designed

Multiple Choice

Which of the following is a characteristic of a well-designed service system?

A) Provides an unconditional service guarantee.
B) Each element of service system is consistent with the operating focus of the firm.
C) The front end of the service encounter is equal to the back end.
D) It segments the pleasure for the customer.
E) It lets the customer control the process.