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    Organizational Behavior Study Set 3
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    Exam 4: Workplace Emotions, Attitudes, and Stress
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    ________ Involves Modifying Behavior to Be Consistent with Required Emotions
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________ Involves Modifying Behavior to Be Consistent with Required Emotions

Question 53

Question 53

Multiple Choice

________ involves modifying behavior to be consistent with required emotions but continuing to hold different internal feelings.


A) Surface acting
B) Customization
C) Personalization
D) Deep acting
E) Emotional dissonance

Correct Answer:

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