Chetna's Mind Wanders When Her Supervisor Is Talking to Her

Multiple Choice

Chetna's mind wanders when her supervisor is talking to her.She doesn't paraphrase or ask clarifying questions,and she doesn't attend to her supervisor's nonverbal cues.Which of the following assumptions would help Chetna improve her listening?

A) Communication is the sender's responsibility.
B) Effective listening is an active process that includes observing nonverbals, asking for clarification, paraphrasing for understanding, and taking notes when possible.
C) Talking has more advantages than listening.
D) Listening is a mindless activity.