Question 1

Imagine that you have been asked to give a five minute speech in class about "Listening to Evaluate." Create an outline for the body of the speech,using "Analyze Speaker's Evidence" as your first main point and "Examine Emotional Appeals" as your second main point.Identify at least four elements of supporting data for each main point.

Accepted Answer

The answer of Imagine that you have been asked to...

Question 2

Adam believes that he is a good listener because he doesn't interrupt others.However,Adam doesn't paraphrase or ask clarifying questions of the speaker,and he doesn't attend to the speaker's nonverbal cues.Adam is mistakenly assuming that

Accepted Answer

A)  effective communication is the listener's responsibility. 
B)  listening is a passive process. 
C)  talking has more advantages than listening. 
D)  the communication model is accurate.

Question 3

James and his classmates complain that their instructor doesn't give clear instructions for their assignments.All of the following strategies could help these students EXCEPT

Accepted Answer

A)  assuming that effective communication is always the sender's responsibility 
B)  paraphrasing 
C)  asking clarification questions 
D)  taking notes

Question 4

When we listen critically,we consider whether speakers provide enough valid evidence to support their claims.

Accepted Answer

A) True 
 B)False

Question 5

One study shows that patients' concerns are less likely to be addressed when doctors talk too much.

Accepted Answer

A) True 
 B)False

Question 6

Chetna's mind wanders when her supervisor is talking to her.She doesn't paraphrase or ask clarifying questions,and she doesn't attend to her supervisor's nonverbal cues.Which of the following assumptions would help Chetna improve her listening?

Accepted Answer

A)  Communication is the sender's responsibility. 
B)  Effective listening is an active process that includes observing nonverbals, asking for clarification, paraphrasing for understanding, and taking notes when possible. 
C)  Talking has more advantages than listening. 
D)  Listening is a mindless activity.

Question 7

Nonverbal cues can help us tune in to a speaker's feelings and attitude.

Accepted Answer

A) True 
 B)False

Question 8

Katie is a supervisor for a calling center.She is experiencing a number of problems with her subordinates.They often bungle the instruction she provides,which results in additional work for her.After researching this problem,Katie determined that the reason her instructions were being misinterpreted is that she is giving instructions while the phones are ringing and the employees are filling out their time sheets.Which barrier to effective listening is the cause of Katie's problem?

Accepted Answer

A)  message overload 
B)  rapid thought 
C)  egocentrism 
D)  sociocultural differences

Question 9

Hiro takes pleasure in exploring ideas during meetings.He likes to discuss an idea thoroughly,being sure that all the pros and cons have been systematically considered.Only after much debate is he willing to decide on a course of action.Hiro is demonstrating the _________________ style of listening.

Accepted Answer

A)  relational 
B)  analytical 
C)  task-oriented 
D)  critical

Question 10

Define paraphrasing,and explain its purpose.Describe three types of paraphrasing,and give an example of each.

Accepted Answer

The answer of Define paraphrasing,and explain its purpose.Describe three types...

Question 11

A telephone log can note things that were not said or done,as well as matters that were attended to.

Accepted Answer

A) True 
 B)False

Question 12

Male listeners tend to focus on the content of a message,while female listeners tend to focus on the relational meaning of a message.

Accepted Answer

A) True 
 B)False

Question 13

All of the following should be included in a telephone log except

Accepted Answer

A)  date and time the call was placed 
B)  unsuccessful attempts to contact the person 
C)  key points you and the other speaker made 
D)  your evaluation of how sincere the other speaker was during the phone call

Question 14

Consultant Andrea Sutcliffe states that public speaking is a more important skill for getting ahead in your career than listening is.

Accepted Answer

A) True 
 B)False

Question 15

Self-centered listeners

Accepted Answer

A)  receive low ratings for social attractiveness 
B)  are well-liked 
C)  readily learn valuable new information 
D)  are likely to be promoted

Question 16

Identify a career area you might be interested in pursuing.Explain at least three specific ways that effective listening could help you succeed in that career.Drawing on material from this text,describe a plan for improving those three aspects of your listening.

Accepted Answer

The answer of Identify a career area you might be...

Question 17

Identify and explain four myths (faulty assumptions)about listening.For each,write a statement that counters the myth and reflects the truth about listening.

Accepted Answer

The answer of Identify and explain four myths (faulty assumptions)about...

Question 18

Which was NOT suggested in the text to help you be a better evaluative listener?

Accepted Answer

A)  Analyze the speaker's supporting data. 
B)  Avoid asking questions for clarification. 
C)  Examine the speaker's emotional appeals. 
D)  Seek to thoroughly understand the speaker's ideas before you start evaluating them.

Question 19

An example of a counterfeit question is:

Accepted Answer

A)  "What's your opinion?" 
B)  "Can you tell me more?" 
C)  "What do you want to do next?" 
D)  "When do you plan to change to a higher-paying job?"

Question 20

Having mental "spare time" while listening is the result of

Accepted Answer

A)  attention deficit hyperactivity disorder (ADH
D) . 
B)  speech rates of 125 words per minute and thought rates of 500 words per minute. 
C)  our inability to process information as quickly as a speaker can talk. 
D)  the hectic pace of the business place today.

Exam 3: Listening

Adam believes that he is a good listener because he doesn't interrupt others.However,Adam doesn't paraphrase or ask clarifying questions of the speaker,and he doesn't attend to the speaker's nonverbal cues.Adam is mistakenly assuming that

James and his classmates complain that their instructor doesn't give clear instructions for their assignments.All of the following strategies could help these students EXCEPT

When we listen critically,we consider whether speakers provide enough valid evidence to support their claims.

One study shows that patients' concerns are less likely to be addressed when doctors talk too much.

Chetna's mind wanders when her supervisor is talking to her.She doesn't paraphrase or ask clarifying questions,and she doesn't attend to her supervisor's nonverbal cues.Which of the following assumptions would help Chetna improve her listening?

Nonverbal cues can help us tune in to a speaker's feelings and attitude.

Define paraphrasing,and explain its purpose.Describe three types of paraphrasing,and give an example of each.

A telephone log can note things that were not said or done,as well as matters that were attended to.

Male listeners tend to focus on the content of a message,while female listeners tend to focus on the relational meaning of a message.

All of the following should be included in a telephone log except

Consultant Andrea Sutcliffe states that public speaking is a more important skill for getting ahead in your career than listening is.

Self-centered listeners

Identify a career area you might be interested in pursuing.Explain at least three specific ways that effective listening could help you succeed in that career.Drawing on material from this text,describe a plan for improving those three aspects of your listening.

Identify and explain four myths (faulty assumptions)about listening.For each,write a statement that counters the myth and reflects the truth about listening.

Which was NOT suggested in the text to help you be a better evaluative listener?

An example of a counterfeit question is:

Having mental "spare time" while listening is the result of