Question 1

Data analytics has the potential to transform the manner in which companies run their businesses to better determine the gaps in actual company performance.

Accepted Answer

A) True 
 B)False

Question 2

The balanced scorecard is comprised of four components: financial,customer,internal process and organizational validity.

Accepted Answer

A) True 
 B)False

Question 3

Market growth rate is which of the following types of KPI?

Accepted Answer

A)  Marketing 
B)  Customer 
C)  Operational 
D)  Financial performance

Question 4

The balanced scorecard is comprised of four components; which of the following is not an item that should be identified for each component?

Accepted Answer

A)  objectives 
B)  measures 
C)  destinations 
D)  initiatives

Question 5

The balanced scorecard is based around a company's profit and loss statement.

Accepted Answer

A) True 
 B)False

Question 6

Staff advocacy score is which of the following types of KPI?

Accepted Answer

A)  Employee performance 
B)  Operational 
C)  Customer 
D)  Financial performance

Question 7

Market share is which of the following types of KPI?

Accepted Answer

A)  Marketing 
B)  Customer 
C)  Operational 
D)  Financial performance

Question 8

A ________ is a calculation measuring how an organization is performing,particularly when that measure is compared to a baseline.

Accepted Answer

A)  balanced scorecard 
B)  digital dashboard 
C)  key performance indicator 
D)  performance metric

Question 9

A balanced scorecard includes a well-defined mission,vision and set of values which are integral in creating and maintaining a successful culture.

Accepted Answer

A) True 
 B)False

Question 10

A digital dashboard allows for communicating a selection of KPIs.

Accepted Answer

A) True 
 B)False

Question 11

The value of a digital dashboard is maximized when the metrics provided are used to impact decision-making and action.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is an example of an environmental and social performance sustainability KPI?

Accepted Answer

A)  360-degree feedback score 
B)  Process waste level 
C)  Conversion rate 
D)  Supply chain miles

Question 13

Financial performance KPIs include net profit,net profit margin,and gross profit margin.

Accepted Answer

A) True 
 B)False

Question 14

Operating profit margin is which of the following types of KPI?

Accepted Answer

A)  Employee performance 
B)  Operational 
C)  Marketing 
D)  Financial performance

Question 15

Performance metrics can be used to determine competence.

Accepted Answer

A) True 
 B)False

Question 16

Return on innovation investment is which of the following types of KPI?

Accepted Answer

A)  Employee performance 
B)  Operational 
C)  Customer 
D)  Financial performance

Question 17

Social networking footprint is which of the following types of KPI?

Accepted Answer

A)  Marketing 
B)  Operational 
C)  Customer 
D)  Financial performance

Question 18

Process downtime level is which of the following types of KPI?

Accepted Answer

A)  Employee performance 
B)  Operational 
C)  Customer 
D)  Financial performance

Question 19

KPI data is typically stored in the company's ERP or accounting information system while KPI data analysis for the digital dashboard is created in a data visualization tool such as Excel or Tableau.

Accepted Answer

A) True 
 B)False

Question 20

Inventory shrinkage rate is which of the following types of KPI?

Accepted Answer

A)  Employee performance 
B)  Operational 
C)  Customer 
D)  Financial performance

Exam 7: Generating Key Performance Indicators

Data analytics has the potential to transform the manner in which companies run their businesses to better determine the gaps in actual company performance.

The balanced scorecard is comprised of four components: financial,customer,internal process and organizational validity.

Market growth rate is which of the following types of KPI?

The balanced scorecard is comprised of four components; which of the following is not an item that should be identified for each component?

The balanced scorecard is based around a company's profit and loss statement.

Staff advocacy score is which of the following types of KPI?

Market share is which of the following types of KPI?

A ________ is a calculation measuring how an organization is performing,particularly when that measure is compared to a baseline.

A balanced scorecard includes a well-defined mission,vision and set of values which are integral in creating and maintaining a successful culture.

A digital dashboard allows for communicating a selection of KPIs.

The value of a digital dashboard is maximized when the metrics provided are used to impact decision-making and action.

Which of the following is an example of an environmental and social performance sustainability KPI?

Financial performance KPIs include net profit,net profit margin,and gross profit margin.

Operating profit margin is which of the following types of KPI?

Performance metrics can be used to determine competence.

Return on innovation investment is which of the following types of KPI?

Social networking footprint is which of the following types of KPI?

Process downtime level is which of the following types of KPI?

KPI data is typically stored in the company's ERP or accounting information system while KPI data analysis for the digital dashboard is created in a data visualization tool such as Excel or Tableau.

Inventory shrinkage rate is which of the following types of KPI?