Question 1

Motivator-hygiene theory suggests that people are mainly motivated by characteristics of the job itself,not by working conditions and other factors external to the job.

Accepted Answer

A) True 
 B)False

Question 2

The largest portion of most paycheques is based on the person's membership and seniority.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following does NOT occur at very high levels of job specialization?

Accepted Answer

A) Product quality increases while the quantity of output decreases. 
B) Worker alienation increases. 
C) Employee turnover increases. 
D) Employees are less motivated to perform their jobs well. 
E) Employers are often forced to pay higher wages to attract job applicants to the tedious work.

Question 4

Self-leadership relies on ideas from:

Accepted Answer

A) sports psychology. 
B) social learning theory. 
C) goal setting. 
D) All of the answers are correct. 
E) social learning theory and goal setting.

Question 5

Empowerment is the process of putting employees in situations involving job rotation and job enlargement.

Accepted Answer

A) True 
 B)False

Question 6

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

Accepted Answer

A) True 
 B)False

Question 7

A high degree of autonomy,task identity,and task significance are important conditions for:

Accepted Answer

A) job specialization. 
B) competency-based pay. 
C) empowerment. 
D) scientific management. 
E) All of the answers are correct.

Question 8

NuGlass Ltd.manufactures glass for commercial products.The production process has several interdependent tasks and employees in those tasks need to coordinate their work for maximum efficiency and effectiveness.Management wants each employee to learn several jobs so that the production group can be more flexible.Describe one type of reward system that would best motivate employees to learn several jobs,and identify a potential disadvantage of this reward system.

Accepted Answer

The answer of NuGlass Ltd.manufactures glass for commercial products.The production...

Question 9

The philosophy behind scientific management is to increase job enrichment and thereby improve employee satisfaction.

Accepted Answer

A) True 
 B)False

Question 10

A government agency enriched the jobs of customer service assistants (CSAs)by giving them more autonomy and responsibility for clients in a specific geographic area.Previously,CSAs had limited autonomy and would serve clients based on random assignment.Although these changes clearly enriched the jobs,many of the CSAs were neither more motivated nor satisfied after the changes.These negative results likely occurred because:

Accepted Answer

A) job enrichment only works for management employees. 
B) the CSAs may have lacked the skills and knowledge to perform the more challenging work. 
C) job enrichment only works when employees participate in the changes. 
D) All of the answers are correct. 
E) None of the answers apply.

Question 11

Before meeting a new client,a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask.This activity is an example of:

Accepted Answer

A) poor performance. 
B) constructive thought patterns. 
C) rewarding competencies. 
D) job rotation. 
E) empowerment.

Question 12

Which of the following explicitly measures a composite of financial,customer,internal processes,and employee factors to reward executive performance?

Accepted Answer

A) Profit sharing plans. 
B) ESOPs 
C) Gainsharing plans 
D) Share options 
E) None of the answers apply.

Question 13

Effective performance-based rewards should:

Accepted Answer

A) be based mainly on the employee's years of service with the company. 
B) reward behaviours and outcomes that are under the employee's control. 
C) reward only individual performance when employees have highly interdependent tasks. 
D) All of the answers are correct. 
E) reward behaviours and outcomes that are under the employee's control and reward only individual performance when employees have highly interdependent tasks.

Question 14

Frederick Herzberg's motivator-hygiene theory casts more of a spotlight on the job itself (rather than the work environment)as an important source of employee motivation.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is most consistent with the idea that employees are expected to continuously learn skills that will keep them employed?

Accepted Answer

A) Competency-based rewards 
B) Job status rewards 
C) Job evaluation systems 
D) Individual performance-based rewards 
E) Competency-based rewards and job status rewards

Question 16

One problem with seniority-based rewards is that they cause higher turnover.

Accepted Answer

A) True 
 B)False

Question 17

Self-leadership includes several elements,including:

Accepted Answer

A) job specialization and self-reinforcement. 
B) task identity and task significance. 
C) job evaluation and self-monitoring. 
D) autonomy and gainsharing. 
E) positive self-talk and personal goal setting.

Question 18

In 1436,the waterways of Venice were used to fully load 10 galleons with supplies in just six hours.As each vessel was towed along the narrow waterway,people at each house transferred munitions and other supplies to the passing vessel.By the end of the street,each vessel was fully loaded and ready for sailing.This event,known as the 'Arsenal of Venice',is an early example of:

Accepted Answer

A) self-leadership 
B) gainsharing 
C) job specialization 
D) constructive thought patterns 
E) job rotation

Question 19

Which of the following is NOT explicitly identified as a component of self-leadership?

Accepted Answer

A) Constructive thought patterns 
B) Self-monitoring 
C) Personal goal setting 
D) Task identity 
E) Designing natural rewards

Question 20

Which of the following tends to create an 'ownership culture' and align employee behaviours more closely to organizational objectives?

Accepted Answer

A) Job evaluation 
B) Commissions 
C) Share option plans 
D) Employee share ownership plans 
E) Stock option plans and employee stock ownership plans

Exam 6: Applied Performance Practices

Motivator-hygiene theory suggests that people are mainly motivated by characteristics of the job itself,not by working conditions and other factors external to the job.

The largest portion of most paycheques is based on the person's membership and seniority.

Which of the following does NOT occur at very high levels of job specialization?

Self-leadership relies on ideas from:

Empowerment is the process of putting employees in situations involving job rotation and job enlargement.

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

A high degree of autonomy,task identity,and task significance are important conditions for:

The philosophy behind scientific management is to increase job enrichment and thereby improve employee satisfaction.

Before meeting a new client,a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask.This activity is an example of:

Which of the following explicitly measures a composite of financial,customer,internal processes,and employee factors to reward executive performance?

Effective performance-based rewards should:

Frederick Herzberg's motivator-hygiene theory casts more of a spotlight on the job itself (rather than the work environment)as an important source of employee motivation.

Which of the following is most consistent with the idea that employees are expected to continuously learn skills that will keep them employed?

One problem with seniority-based rewards is that they cause higher turnover.

Self-leadership includes several elements,including:

Which of the following is NOT explicitly identified as a component of self-leadership?

Which of the following tends to create an 'ownership culture' and align employee behaviours more closely to organizational objectives?