Multiple Choice
Firms are sometimes reluctant to invest in great service,largely because ___________.
A) It is frustrating to change employees' actions
B) It is difficult to have consumers be aware that they are receiving great service
C) It is difficult to sell Wall Street on the idea
D) It takes time and patience before a return on the investment is noticeable
E) None of these
Correct Answer:
Verified
Correct Answer:
Verified
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