Multiple Choice
When a company feels it is following a customer-centric philosophy with a high degree of customer orientation,it may ________________.
A) Keep everyone up-to-date on the progress of the current legislation
B) Generate an understanding of the marketplace and disseminate that knowledge to everyone in the firm
C) Instill a team spirit for the company baseball team
D) Create a customer database
E) None of these
Correct Answer:

Verified
Correct Answer:
Verified
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