Multiple Choice
When it is said that a service cannot be separated from the provider,and that a service's quality can only be as good as that of the provider himself or herself,the service is said to have __________.
A) Variability
B) Creativity
C) Nonvalence reward for returns
D) Nordstrom's concept
E) All of these
Correct Answer:
Verified
Correct Answer:
Verified
Q7: Intangibility means _.<br>A)A service cannot be seen,
Q8: Most services are not _.<br>A)High in credence
Q9: When a product is produced and consumed
Q10: Investing in customers who fall into the
Q11: Exceeding customer expectations is often referred to
Q13: A service blueprint is a concept borrowed
Q14: _ is not a distinct characteristic of
Q15: Employees in the service-profit chain are given
Q16: In the Gap Model of Service Quality,there
Q17: Firms that employ service as a marketing