Multiple Choice
Intangibility means _________.
A) A service cannot be seen, heard, tasted, or felt by a customer
B) You can carry a service out with you from the retailer
C) You cannot see the product or feel it
D) You can sense the service through the seven senses of the body
E) None of these
Correct Answer:
Verified
Correct Answer:
Verified
Q2: The shift in focus from services to
Q3: The service sector accounts for _ of
Q4: Caesars has found that customers who are
Q5: An ethical debate exists that doctors should
Q6: Reliability when referring to service quality means
Q8: Most services are not _.<br>A)High in credence
Q9: When a product is produced and consumed
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Q12: When it is said that a service