Multiple Choice
Goods,in general,tend to be much more ___________ than services because once a firm has invested in continuous process improvement and quality control in operations,products flow off the line.
A) Flexible
B) Standardized
C) Homogenized
D) Durable
E) All of these
Correct Answer:
Verified
Correct Answer:
Verified
Q69: The _ of performance and consumption of
Q70: In the service-profit chain,customer loyalty leads to
Q71: Caesars Entertainment has found that it is
Q72: The role of human service providers in
Q73: When Outback built differentiation on service rather
Q75: Most airlines will not let a customer
Q76: Firms that are customer-centric exhibit a high
Q77: When nonregulated services (which exclude the professional
Q78: Sometimes marketers are prone to overzealous sales
Q79: Schools face a dilemma with respect to