Multiple Choice
Perishability of a service means that ________.
A) A service can spoil if it is not used in a particular period of time
B) A service cannot be stored or saved up for future use
C) A service is sensitive to the day of the week, month, and year
D) A service must be handled and stored with care
E) None of these
Correct Answer:
Verified
Correct Answer:
Verified
Q44: When a customer cannot make a reasonable
Q45: In today's workplace everyone is involved in
Q46: When discussing service quality,tangibles refer to _.<br>A)The
Q47: In the service-profit chain,customer satisfaction leads to
Q48: Once a customer begins to have a
Q50: External service value does not lead to
Q51: Caesars Entertainment points with pride to the
Q52: There is a big debate that today
Q53: When someone buys a car insurance policy,he
Q54: Treating employees as customers and developing systems